Refund policy

Lazarva – Return & Refund Policy

1. Return Period

Consumers have the right to withdraw their order within 14 days of receipt without giving any reason, in accordance with Belgian and EU consumer law.
After approval, you have an additional 14 days to return the product.

2. Return Conditions

To be eligible for a return, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original tags, protective films, seals, and packaging

  • Show no visible signs of use

  • Be accompanied by proof of purchase

We reserve the right to refuse returns or apply a partial refund if the product shows signs of use, scratches, damage, or missing components.

3. How to Request a Return

All return requests must be submitted by email to:
📧 info@lazarva.com

Returns sent without prior approval will not be accepted.

Once your return is approved, you will receive return instructions by email.

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs, import duties, VAT, or customs fees are non-refundable

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Items showing clear signs of use

  • Sale or discounted items (unless defective or incorrectly shipped)

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at info@lazarva.com with clear photos of:

  • The product

  • The packaging

  • The shipping label

After approval, we will provide return instructions and arrange for repair, replacement, or refund.

7. Exchanges

We do not offer direct exchanges.
If you wish to order a different model or color, please contact info@lazarva.com first.
A new order can only be placed once the original return is approved and the product is returned unused, unworn, and in its original condition.

8. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 10 business days

  • Refunds will be issued via the original payment method

  • Return shipping costs are non-refundable

If more than 15 business days have passed since approval, please contact info@lazarva.com